General Information

Important Safety Notes:

• Check the inside of the larger pieces in your box for other materials packed inside.
• When assembling components, place them on a non-abrasive surface (i.e., shipping box) to avoid scratching.
• We recommend an area approximately 5’ x 8’ for unobstructed assembling.
• You should not need to use excessive force when assembling components.

Returns:
If you wish to return your product, please contact us first — we can often help resolve the issue right away.
If a return is still necessary, it must be initiated with the retailer where the product was purchased.

Need Help or Replacement Parts?

Although great care has been taken to ensure proper packaging and handling of this product, occasional issues can occur.

If you need replacement parts, assembly assistance, or have questions about the product, our customer service team is happy to help.

• Website: parts.nychbrands.com
• Email: support@zippity-outdoor.com
• Phone: 704-892-5222 or 877-234-6196

Customer service agents are available 9am–5pm EST, Monday–Friday. Leave a voicemail if outside of business hours and it will be returned within 1 business day.

For Quick Assistance:

• Have reference item number ZP19061
• Provide the specific part name (see list here)
• Include the batch lot number (stamped on the end of the box)

A. Post Cap (4)

B. Towel Hook (6)

C. Spacer (40)

D. Floor Slat (4)

⅜" x 2¾" x 32"

E. Slat Channel (2)

⅞" × 3" × 42"

F. Long Horizontal Slat (12)

⅞" × 3" × 44"

G. Short Horizontal Slat (12)

⅞" × 3" × 32"

H. Long Basket Holder (2)

⅞" × 3" × 35⅞"

I. Short Basket Holder (4)

⅞" × 3" × 15⅞"

J. Post (4)

3" x 3" x 37¾"

K. 1½" Self-Drlling Stainless Steel Screw (4)

L. 2½" Self-Drlling Stainless Steel Screw (24)

• Insert (2) Spacers (C) into each post to create space between boards.

• Email: support@zippity-outdoor.com
• Phone: 704-892-5222 or 877-234-6196